I recently purchased a shotgun at your Pittsburg, Ca Store at Century Plaza. After waiting the 10 days for mandatory background check I called on Tuesday 6/22 to pickup shotgun. I was told there would be no one available who was authorized to hand over my shotgun to me but I could pick it up Wed. 6/23/21 between 10 am to 12;30 pm, I think they said to see Melisa. I went in with all paperwork at 10:30 on 6/23 only to be told they would not be able to give me my shotgun till Friday 6/25 between the hours of 1pm to 4:30pm. She said they have to have 2 managers on duty to complete the transaction, I told her I had called the day before to confirm pickup she blew me off and said, there's nothing I can do. Maybe a simple sorry for the inconvenience would have been more appropriate even though now my plans of leaving early Friday morning to go duck hunting with my buddies is ruined.