Had a appt at 1030 am .I distinctly told thr young lady that my dog can not be caged .she pretty much told me that we could probably get him in if the doctor was not in surgery. So I show up on time and willing to wait a bit in lobby with my animal. Well they pretty much told me that I drove all the way there for nothing. They turned us away when my dog was very sick !! Not understanding that his file states that he has separation anxieties. So now we are going back 45mins worth of a drive to get home with still a very sick animal without any help . Only help they offered was put my dog in a cage for roughly 5 to 8 hrs waiting for his turn . That to me is a puppy mill !!! I will never allow my animal in a cage !! Never did never will .so much for a emergency visit !!!! Came home waited awhile and called the business manager. Explained again about my animal and she was laughing at me. I mean great business attitude. Then she kept countered ducted herself several times. So I told her " so what time will the vet see him tmrw ?" We then drove another 45 mins back to this store ! Finally my dog got checked out and found a bacterial infection. We then got antibiotics and wipes . This store gets that busy then you all should have two vets in there . One for surgery and one for the in and out !!, this store could use some respect. Specially to the customer. Someone that has better business sence and show compassion. Fix this place !!!