I've been a customer for 28 years. I didn't have problems with my last pick-up, but this was awful. Got a text when order was ready; showed up 30 min later, called pick up #, wouldn't go through, called again, rang a LOT, then I was told that 1-2 people were ahead of me and it would be a few minutes. 13 minutes later (and it was uncomfortably warm, but at least not August) I got delivery. There were no other cars in the pick-up area. I called to speak w/the manager before I left the parking lot, got home, unloaded the groceries and finally gave up, having been on hold for TWENTY minutes. During that time no one picked up the phone to ask the on-hold caller if someone else could help. Called back, complained, held for 5 minutes until a woman answered. I was shorted 5 items for which I'm sure there was some kind of sub available, but unlike Whole Foods or Instacart, I didn't know about it until I was home. One of the subs was sending regular grind cornmeal instead of coarse, which isn't a suitable sub. I was really surprised with being shorted almond milk, which is shelf stable and usually available through many producers. I was shorted yogurt and cannelli beans. The lady told me they weren't fully restocked after the freeze two weeks ago. I'm upset about okaying subs, then not getting any (except the corn meal). I'm upset about how long pick-up took, that I had to call the store twice for a manager and was on hold forever. I finally asked the lady to have whoever is in charge of pick-ups call me tomorrow. She said I could call her. I said, no, I've had a bad experience with calling you. The pick-up lady is supposed to call me tomorrow. She hung up without saying goodbye. I am totally unhappy. There's no way you were really without subs on 5 items. Seriously. And the wasted time, my gosh. I won't pick up again until these issues are addressed, and I'm not shopping in person yet.