Hello, I am not sure how seriously you look at complaints. I would like to share my experience after I had asked to be transferred and was connected to Dena Kessler from Dallas TX and how irritate she was at the beginning of the call and then she hung up on me. It was very bizarre considering I have always had such amazing customer service from anyone I have talked to from Delta. Maybe the calls are recorded and it would be worth listening too. She stated I was irritate, however I was needing some guidance and it went down hill from the start and she wouldn't let me even ask my question. I hope others are not greeted the same way by this employee who represents Delta. There was a huge lack of quality customer service. In the best interest of future customers. Thank you for your time. Marie