My name is Douglas Leon and a patron of your bank for a long time. I have always maintained good friendly and sincere relations with the tellers and managers at a few branches I frequent however as if overnight I'm disgusted with my treatment and the personal side of "personal banking" here. This is not the first issue I've had with the same manager at this branch this year. i am writing this complaint and should not have to. This is an issue where an employee at the bank chose to be uncooperative and helpful yet he will argue his power as a Public Notary would not allow him to cooperate. I called the office which handles complaint for Notaries not to accuse him of wrongdoing but to inquire if he could have certified it for me and the answer was resounding yes. I was hoping they told me he was right to quell my anger and feeling of disrespect but the answer they gave me says he could have done it by my resigning it initialize and date or if he knew me to be genuine or etc. etc. Mr. Peterson chose to deny me which goes against everything I expect from your bank, to add insult to injury when I called Amanda the manager the next day hoping we could work it out she evidently already spoke to him and was absolutely closed minded, didn't let me speak and spoke over me the entire time I had to hang up without having been able to talk. Unproffsional, disrespectful, hurtful. that's all I can say please see the attached letters one i wrote to Amanda and the other addressed to you.