I went to retrieve my personal items they had taken everything out already they kept my gold bracelet, Gucci purse, and also my clothes. I know what I had in MY car they should've let me taken my own stuff then made me make an appointment for nothing. It's hard to contact them and they're never open. I could'nt get my stuff when they picked they car up because it was 11pm and he had the car in the air every that works for the company is stupid and thieves.