I had my hair done august 1 2021 was supposed to be done a dark auburn with red highlights when I got done I looked like alvira totally black no red highlights I was very upset it looked awful. It cost me 75.00. I want to fantastic sams the next day to have it fixed it cost me 140.00 to bleach and recolor to the colors I am used too. When I called to complain they told me that I was rude which I might have been because I was so upset over what they did. They said there was nothing they could do because I had it redone somewhere else> do I look like a fool? Would you go back there for a 2nd time? I asked them to reimberse the cost of there mistake and they refused to work with me. The manager whoever she is was very rude and they used to be the best place in town I can see why your stores are not doing well with people like her treating customers like crap she is like never there and is very rude my motto is the customer is always right! Never will return there