24 Aug, 2021 → by ClaimboUser115347
Payment taken without notification
3
I had a subscription with My Heritage for 1 year ( account ID [protected]), I believed I had stopped the renewal. I did NOT receive any pre warning emails that the renewal date was approaching, I did not receive an email to say a payment was going to be taken and I DEFINITELY did not expect £166.80 to the taken from my account on 17th August 2021. I think this method of billing is immoral. Everyone should be told in advance that a company is about to remove money from your account, it gives you time to plan what it is you wish to do. I feel you do this so people don't cancel and you can rip them off. Then you charge separately for data! Now asking for more money so I can see records - even after taking an extortionate amount of money from me when I hardly need to use the system as I have already built my site as far as I need.