Macys has changed its system where if you buy with Apple Pay they can no longer refund you via Apple Pay. They have absolutely no signage that states if you use Apple Pay you have to have a physical card. This defeats the purpose of a virtual wallet. When complaining to a manager they say they have no control over this and that you have to have the physical part and it's to protect people from potential theft of people stealing items and then returning things for cash or to other payment forms. They have absolutely no signage to tell people not to use Apple Pay there. This is bizarre as any other store when you pay with Apple Pay they refund you via Apple Pay. And then if they can't they do a courtesy override. Every return here has been a nightmare.