On nov. 11 2010 after purchasing a new notebook, i decided to buy the microsoft office package for home and student. Payment, done electronically with my credit card Amex, was charged to my account with ref. no. [protected] on the same date above. However, I never received the package on my computer and the trial package I was offered on my new computer, has expired. What went wrong? Please give me a kind answer at my e-mail address specified above. Best regards