I paid the full amount of the lease buyout on 3/5/2021 using my checking account. There was no reference number given or even a pending payment shown on my Account via the customer portal. I contacted them immediately via their live chat and was told it would take 7-10 days to reflect on my account and was given a reference number. I then contacted Katapult the following Monday 3/8/2021 as the money was debited from my account for the full buyout. The rep on the live chat then said there was no record of my payment. Frustrated I ended that chat and started a new one to which the rep then said I needed to send a copy of my bank statement to their Special Services reps. I did this immediately and received a message back saying the payment has not posted yet on their end and again said it'll be 7-10 days after submitting the payment. Now it's 3/17/2021 and still there is no reflections of this payment on my account and all I'm being told by reps is that it's still in transit. How is it in transit if the money has already been withdrawn from my account? Does this company not know how banking works? Because clearly something is not right in their finance department if it takes 7-10 days to show that I made a payment that has already been debited from my account.