The virtual office was not available because mail forwarding became unavailable halfway through the contract after an internal review spurred on by a USPS audit found that we did not have the correct documentation. This is an audit that should have taken place BEFORE we were allowed to sign up, not halfway through the contract. There was no way for me to know before the contract that my Hungarian documentation was insufficient for mail forwarding service (AKA the main reason I signed up). To make matters worse, while I was attempting to resolve the issue with Regus, they extended the contract automatically. All of my discussions with the building manager have been completely ignored for weeks on end.