My alarm system hasn't worked for about 2 months or more. I called the alarm company several times, Monitronics/Brinks to help troubleshoot, to no avail. They were quick to suggest a technician come out and take a look and charge me $50! This is the second time they suggest I have a technician come out for something that I could have done with the right assistance to troubleshoot from the alarm company professionals. The 1st time they charged me $50 to place a sensor on my door after I had a new door installed!! Waste of money! That's taking advantage of an extremely longtime customer and I refuse to be taken advantage of any longer by them. I never had a problem with monitronics until they became affiliated with brinks. It was downhill from there. Now I want to cancel my service with them and they are giving me the runaround. They refuse to cancel my alarm system, alarm system isn't working and they are still billing me for services they are not performing.