When I submitted the application to BLS, they informed me that It will take 60 Days, I am calling since then & now I got to know that it will take another 30 days to get the passport. I have scheduled my travel based on the confirmation from the ref of BLS. I called customer care again & spoke to Sonia who was quite Stubborn, so I asked her if I can speak to the supervisor. she refused to transfer the call to the supervisor & stated that he is not available. I was ready to wait, so she put me on hold & it's ok you can wait without even informing me how much time will it take. The call was disconnected from their end after 1 hour without even talking to me. This is the kind of service that has been provided to me & I am sure similar is the case with other UAE residents as well. It's disheartening that Indian consulate has to be dependent on such unprofessional company to take care of their nationals in UAE. I do not expect much out of this email as well looking at my encounter with BLS. But surely the same will be communicated to Indian Consulate.