Please answer your emails Your staff at London call centre are a disgrace They unhelpful, rude and don't give any information and when ask to speak to a manager they gave [protected] which is another call centre. Medical evidence has been sent via email but no reply to any emails. How am I meant to communicate with the Italian Consulate. When is the passport meant to be returned My mum needs to get to Italy her brother is dying. You had her passport for 10 weeks.