20 Feb, 2019 → by ClaimboUser488089
passenger service

1

I have been flying JetBlue for the last 15 years or more. The recent pay for checked bags policy has unfortunately created a huge surge in the number of carry on bags to avoid the additional cost. It has also made for passenger frustration. I recently traveled on a three legged flight from JFK to JFt. Lauderdale to Jacksonville and back to JFK. I requested an aisle seat on all three flights and got 8th row, It seems that the aisle seats are always in the last group to board - group E. Each time there was no room left for overhead storage and I had to check in my bag .At no cost but each time the luggage took forever to get to the carousel.I actually paid 30.00 to UPS to ship home alot of my clothing so I wouldn't have an issue with my carry-on not fitting. There has to be another way to encourage people to check bags in and to not penalize the aisle seats by making them the last to board and forcing them to check the bags at the airplane doorway. And FYI - on two flights there was a problem with the TV's not working. The onflight entertainment is why I have always chosen JetBlue! Very disappointing!!!
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