Ref: DBP4610073049-PLZ/0521/258 A parcel was sent for me from Joburg to Eastern Cape (Uitengahe) consisting of ZQ products (Perfumes and body lotions) for my business in March. The parcel was received by Aramex and confirmation was issued but the parcel never reached the destination Easternacape.. Uitenhage to Ms Mbanga who was the recepient. I was then promised a refund but to date nothing was given and not a single day did Aramex (PE branch) contacted me for feedback but instead I have to send emails, phone and request feedback and I will be told that a follow up will be done with Johannesback claim Department. Last months I was informed that the claim was paid directly to the company instead of client. Since then nothing has been hsared with me. I thus request for intervention as it is now the fifth month withouth being refunded which is affecting my business.