22 Feb, 2021 → by ClaimboUser901769
Parcel delivered through paxi

1

I had a parcel delivered from pep parys to pep brits mall. Parcel was boxed juices, 24 inside and when I got to Pep I found them placed in a bucket as they were leaking The lady explained to me that they don't transport liquids 1. Why did they accept the parcel if they don't accept liquids? 2. When my 51years old aunt who was a first time user of pep PAXI went to the store the juices were inside a box and she was told to remove the box she did so and the pep store tellers saw the juices and accepted them without any warning. Now out of those 24 boxes juices all are destroyed and not in a good form. If PAXI doesn't deliver liquids why did they accept the goods When the paxi driver arrived the parcel was already dripping, why wasn't it return on receipt at paxi. Who is liable for this damage. Those juices were meant for my kids from they Granny I suffered a loss and heartbroken as I was told its not their responsibility bth from PAXI and pep stores Please help me in this regard My email is [protected]@yahoo.com cel number [protected]
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