I ordered wire from this company, and got an email telling me to refuse the package as they'd sent someone elses order to me. A week later I realized they'd also sent it to the wrong address. They sent it to my billing address which was a hundred miles from where I'd requested it to be shipped. I made it down to pick that up and payed to have it returned. Upon inquiring where the package was that I'd ordered, I was told that they were waiting to receive the other order back before sending out mine. I convinced them to send mine out, but I've never been reimbursed the $11 it cost to return the wrong package to them.