1 Company has records of property and parcel numbers. 2 Just to make sure, I sent an email in early November reminding them that there were two parcels for the loan, giving parcel numbers and legal descriptions. 3 On 24 Nov. company paid tax for one correct parcel and one totally incorrect parcel, claimed my escrow account was now negative by $1500 4. Got a big runaround when I notified company of error the day after the charge showed up. 5 Company did not follow up with county, it took several phone calls on different days for me to connect with someone who would do something. We did a joint call to the County, learned that it would take the county some time to refund the money. 6. Disgusted with company I paid off my loan on 30 December. Company still owed me my $1500. 7 Around 20 Jan I called to ask where my money was. I was told that I had to wait till they got the money back from the county. I said this was *** they knew they had screwed up and I was now paying for their mistakes in the first place. I escalated my complaint and was told that the company admitted they had indeed screwed up and they would send me the money immediately via FedEx. THIS WAS A LIE 8 Today, 29 Jan, I recived a letter saying that they had received funds from the County and were sending me a check by Fed Ex which should arrive sometime next week. I am not holding my breath.