This is the most ridiculous process. I paid the car off June 3rd. I completed the paper work for the title and we still DO NOT HAVE it. The staff you have answering the phone are NOT helpful and have been taught what to say that really means nothing. I would never ever buy or lease a HONDA again. I am currently on hold and have been for the last 48 minutes. I called last week twice and was on hold for an hour each time. The staff need to have a better process for handling phone calls and knowing what the right answer is. I can't help but think that had I not paid it off and one of your dealership was asking for this it would be there already. This is NOT customer service at ALL.