TICKET NUMBER : 19571 SUITE : S7-170558 I have used Ship7 for over a year with Good results. However, that last few months have been very poor. A package was delivered 2 months ago.(Tracking number confirms this) and Ship7 still can not find it. Raised a ticket a few days after we had confirmation the package was delivery and then the fun started. I have sent multiple emails and each time they send a standard response that they will ask the warehouse to look. Then nobody gets back to us and we have to ask again every 2 weeks. After pushing they proposed to do "Ask the warehouse to do a complete Check" and they would get back to us in 2 days. This did not happen. 2 weeks Later we enquired and we get the same "We will ask the warehouse to do complete check and will get back to you" email. That was 5 days ago...still no response. We had another package lost like this for 3.5 weeks before they magically found it. Extremely disappointing. Based on this I can only advise people not to use Ship7. Deeply dissappointed, J. T