14 Sep, 2021 → by ClaimboUser541578
Package could not be delivered

1

I have ordered 5 products recently and because there is a so called service of combined delivery all products became one package in a certain country. Therefore a new tracking number has been issued. When reached the final destination country where it supposed to be delivered, the package was sent back because address was incorrect. I opened dispute for all the items. For 2 of them I got a partial refund because AliExpress considered it was my fault for being returned. Even though I provided emails from post office and tracking information as AliExpress requested, for the other 3 items judgement was that they assumed packages were received so no refund was issued. So it doesn't matter that they became one package and the whole package was returned.
Helpfull? 0 likes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of AliExpress you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.