22 Dec, 2020 → by ClaimboUser774082
Overcharging to my post plan
1
I am post paid customer of du, each month a fixed amount should be charged as per package taken. But since last one year, never they have charged fixed amount. This month they charged AED 75 for urdu subscription that i did not subscribed. On post paid line, why would i subscribe to anything like that. When i complained, the close the complaint stating that the amount will be removed next month and third party request has been sent. I am asked to pay full amount of AED 313 (an additional amount of AED 75) for bill clearance. i have bill details in my application and their email communication.