I agreed to renew my SiriusXM subscription for $5.00/month until I cancelled my subscription. It was NOT a promotional deal. I confirmed with the representative that it $5.00/month with NO increase. She assured me that the fee would not increase. SiriusXM raised the fee to $20.63/month without notifying me. I called several times to straighten it out. First I was told that a request form reimbursement was filed on my behalf and someone would get back to me within 7 business days. No one returned my call after 3 weeks. So I called several more times. Customer service in the Philippines kept hanging up on me. I finally got someone from the US. Unfortunately, she was no help either. I was told that I was a liar. I requested that they listen to the recording of the agreement I made with their representative. I was told that it was confidential and refused. SiriusXM is a SCAM company. They outsource their customer service to a foreign country that's allowed to scam customers. SiriusXM does NOT follow the agreement that customers agree to. They will increase the rates without informing customers. Their customer service is RUDE. Hanging up on customers is unacceptable!