I have not received a response to my emails dated 21/7/21, 25/7/21, 30/7/21 and 16/7/21. I have requested a £161 refund which is the difference in price charged for 2 exactly similar double rooms at Salini Resort Malta (2 persons per room, double bed). It is not acceptable that I have been charged two different prices for similar rooms (£860 and £699 respectively). The problem lies with booking.com where reservations were made, the hotel were unable to process a refund as they received the booking from booking.com Hence the dispute resolution lies with booking.con I am still waiting for a response to this and a refund. Kind regards, Nancy Cutinha