My mom went suddenlink store to pay h/er bill and the c/s made a mistake and told my mom payment was 153 and was suppose to be 193. So my daughter has been on the phone with c/s and get the run around and the c/s at the store made a mistake and we have to pay for the misgake and that is totally wrong and have proof that the bill was paid on time and got charged late fee our ya scamming every customer to get xtra money and that is so wrong on yalls part. My daughter told the c/s on the phone that we are going to pay 178. instead of 236. and we do not pay the bill and it happens again and again. We are not trying to get out of paying the bill just trying the right amount and not someone mistakes and sitting on it but the bill was processed at the bank two days after my mom went to the store. So the bill was not late.