I have yet to even get the machine and they have already taken 2 payments from me. I reach out to the customer service email from my confirmation email and they claim to not have an order for me at all. I then provided them with the introductory rate they list online then what they charged me plus the entire confirmation of my order and they still claim they couldn't find my order. Told them to go back and look at the attachments sent. They then claim it was delivered the 7th of March.....um no I was here all day and no one from FedEx showed up at my house. They may have delivered it to another home but not mine. I shut the card down they had access to for charges and disputed with my credit card company. Will never do business with this company and don't recommend anyone else does either. User's recommendation: DON'T BUY.