We got to tje terminal and checked in went to mex car rental and when they took us to pick up the rental, and nothing the rental car was not there the excuse was that we didn't check in on time when we did at 10 am according to tje rental time, they were un able to provide a car for us. After many attempts to understand why they would not honor our rental agreement, they told us to contact you for a full refund. No longer wish to use any rental department, they were charging us double the agreed already payment. Please refund us our money. User's recommendation: No, i will not recommend in mexico their customers service sucks.