Ordered 2 x digital frames in Feb 2014 - never received. Contacted the owner, Fergus and asked for a refund in March. He said that he has already processed the refund. When I asked for proof, he hung up! I received numerous excuses but, no products or refund. Still waiting for any feedback. The customer service is very poor to say the least. This site is a rip off and I doubt if I will ever get my money back. If you wish to contact the owner, his number is 0425 63* 670. I will be complaining to Department of Commerce about this. Good luck.