Good afternoon I would be grateful if you could tell me why Drive Dynamics are allowed to take peoples money and then provide NO service (not even a phone call) and then not return their money for 3 months. I have contacted the company on numerous occasions and received poor customer service, excuses, promises of a call back - and received absolutely nothing. Below is a copy of the complaint I have forwarded to the Ombudsman and Fraud Squad - I think it explains everything. I'm sure that you have had numerous complaints regarding this scam of a company who took my money (£104.95) for my son's 1st driving lessons on the 11th March 17, didn't bother to contact me AT ALL until I persistently emailed them, rang them and put the review below on the Trustpilot website in order to warn other people. I booked the block of lessons in good faith for my son's 18th birthday which has been complete ruined by Driving Dynamics as he has been unable to have any lessons. They have now come back to say that I cannot have a refund until the 2nd June 17??!! Which is completely ridiculous and totally in breach of their T&Cs which state refunds in 14 days. I would be grateful if you could help with this company and look into as a matter of urgency as it is appalling that they are able to treat trusting customers the way that they are. I have all the emails sent and received as evidence Trustpilot Review WOW USELESS - STAY AWAY WOW USELESS! - what a complete shambles Drive Dynamics are. I booked a block of 10 lessons for my son's 18th birthday in March 17. The money was taken from my bank instantly and I waited for the promised call from the driving instructor in my area to get my son started on the road - I heard nothing. I emailed to check what was happening - no response. I rang on the 18th March and spoke to Luke who promised that he would try to send my son a 'gift' email for the 10 lessons so that he could actually have something on his birthday - he didn't bother. I then filled in their contact form on their website, stating that I wasn't happy that I had heard nothing from them for over 3 weeks and if I hadn't heard from them by the following day then I would be cancelling my booking and requesting a refund. Today I have spent 25 mins waiting to get through to Drive Dynamics only to speak to Tina who was completely unhelpful, couldn't answer any questions, refused to give me her Manager Paula's surname and just kept saying, I don't know, it's not my fault, I didn't speak you. She eventually told me that someone had rang me (but left no message??). She then informed me that my booking had been cancelled and had been put through for refund which would take 3 weeks?? and apparently someone will contact me tomorrow to explain what had happened - I shan't hold my breath! The customer service at this company is absolutely appalling and I would advise finding a decent company to book your lessons with - as Drive Dynamics are a complete waste of time! Part 2 of Drive Dynamics appalling behaviour - They have still not bothered to contact me, I have still not received my refund. I have written to Trustpilot with a copy of my receipt for the money paid on 11th March 17 as proof that I am a valid customer and I'm glad to see my warning to other people is still showing. I have now reported Drive Dynamics to Trading Standards, copying in the Drive Dynamics Company Director, Alistair McDonald, who I'm sure will not bother to contact me either. My next step will be to follow this up with a letter of complaint to the Ombudsman and then I will take them to Court. I have never know such a poor company, with staff/Managers who are utterly useless and should be ashamed to work for them. I really cannot understand why they should be allowed to keep trading and taking people's money. I also notice that their 'sister company' Kan Kan is a liquidated company and yet they still answer their phone as Kan Kan & Drive Dynamics - complete RUBBISH Company With reference to Drive Dynamics - not a valid customer response? - no reference nos? - well here it is - the receipt received from you on the 11th March 17 - you were quick enough to take the money - shame you don't honour the booking!! I suggest that you check your records! Confirmation of your order placed with Dynamic Franchises Ltd 11 Mar at 12:40 PM ************************************************************ * Your order has been accepted. ************************************************************ Please retain this receipt for your records. This e-mail confirms your order placed with Dynamic Franchises Ltd. Payment data ------------ Beneficiary : Dynamic Franchises Ltd Address : 11-13 King Street Drighlington GB-Bradford BD11 1AA Website address : ...drive-dynamics Phone number : [protected] E-mail address : customer.[protected]@drive-dynamics. Order date : 11/03/2017 12:38:54 Order reference : 34222 Payment reference : [protected] Order description : Order 34222 Total : GBP104.95 Charging method : VISA Sub-brand : F