Placed an order November 30th it is now Jan 4th still not here h end m is refusing to cooperate they are stating they shipped it out December 15th why send it out so late I understand the pandemic makes things difficult but this is insane they will not refund my money they are saying oh keep waiting you have to wait not one person is helpful or understands this was an Xmas gift they ruined that and to top it off they just say it's protocol I have to wait because they shipped my order on dec 15 even tho it was placed Nov 30th