This merchant immediately charged me for the full amount of an order that is not available to be shipped, yet online stated everything was available, was not upfront about the length of delay to expect once I followed up asking where is the merchandise and then refused to accept that what I returned for a credit was mismarked as far as size, so a defect is why I would never do business with them again. I ordered 3 of the same item in the same size. 2 fit perfectly and the one that I returned I could not get over my dog's head, so clearly a sizing mis-mark issue. Fortunately, after several attempts to get the owner to issue a credit for the item that was retuned in its original packaging, I disputed the charge with my credit card company who after their investigation issued a credit in full. There are more customer focused, reputable companies to order dog merchandise from!!