More than 50 days ago, on April 17, I ordered four items from Ali Express and paid by credit card. The amount was immediately substracted from my card and two days later, on Monday, the payment was processed and sent by my bank. Two weeks later Ali Express cancelled my orders with stated reason non payment. Since then I have wrote to them many times on the chat page - in the beginning they wrote back, stating that I have not paid. After providing proof of payment they started claiming that I will receive the money back and that they have not received it. A week later I received three of the four ordered items, one of them of very poor quality (very blurry picture on T-shirt front while normal one on T-shirt back). I have still not receive the fourth item. I have no way no starting a dispute since the order is closed on their side, and they stopped reposning to the chat messages altogether. It's a total scam, I plan to denounce them on any kind of world network and forum. And they claim to have all kinds of buyer protection - to what use if they can cancel any order, even if fully paid, and stop any kind of response?? It's a deceitful practice and company!