My son who is in Australia sent a birthday orchard to me via Netflorist at a cost of over R600.00.It was delivered on 30 August 2021. When it arrived the petals were limp/ drooping. I contacted Netflorist on 31/08/2021 to voice my dissatisfaction . Ever since then, I have been attempting to get this resolved .(21 emails to and fro) On Friday 10/09/2021 I received email from Netflorist saying that the plant will be collected that day and a credit passed because all the orchards are in this condition. To date no collection was made. Today 13/09/21 they inform me via email that they will not collect the plant (nor refund or process a credit), as the plant is in good condition. And the order say birthday balloons but only received card