Tried calling the disconnecting service department ever since we switch to Verizon but optimum disconnecting department will put you on hold for 20 mins or more before someone will even pick up the phone. I have the call register on my cell phone. Who has 20 minutes to spare to get a hold of someone just to disconnect a service? Well according to them I would still get a bill for the 10 days I am already with Verizon no matter what... I don't think that is fair to always try to get a hold of them to just disconnect your service. So consumer be aware of optimum always bad mouthing Verizon when then it is them not giving great service to their consumer. Will never go back to them..........