Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally NO PROBLEM. I was not asked to come into a branch to verify any personal information, show I.D. nothing. In a matter of days I received my debit card. Fast forward to literally just this past Friday August 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the save exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the ALREADY EXISTING checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me. As I'm speaking to the customer service rep he states "Chase flagged your account for fraud". I said "This makes no sense! How is the account flagged for fraud?! I opened the account the same was I opened my checkings. You can also see the money was TRANSFERED from MY checkings to MY savings." He says, "The reason it was flagged for fraud was because it was opened online". I was totally confused because again this was how I opened my checkings, on line was NOT ONCE WAS I ASKED TO COME INTO A BRANCH AND BRING DOCUMENTS TO VERIFY MY ID. The customer service agent as well was confused and proceeds to tell me I must come into the branch with 2 forms of ID to prove it was me who open the savings and the restriction on the account would be lifted. At this point I was beyond upset because the purpose of opening the savings was to set aside funds I was going to use to go away for the weekend with my daughter. I go into the bank the very next day not only with 2 forms of ID but my lease and electric bill to fully verify who I am and the banker sees a note on my account stating she must call with proof of my IDs to override the restriction on the account. When I tell you this only gets worse is literally an understatement. Ms. Davis calls speaks with a rep and supervisor, shares the documents I have, scans and emails over my information for them to tell her they can not override the restriction and the money is no longer in my savings account and there is nothing that can be done ALL BECAUSE THE ACCOUNT WAS OPENED ON LINE!! I am suffering for their mistake because online is EXACTLY HOW MY CHECKINGS ACCOUNT WAS OPENED! Ms. Davis the banker stressed to the supervisor on the phone "this makes no sense for her to be penalized for opening a savings on line when it was the same way she opened her checkings account. How is this being considered fraud? She is going away this weekend and needs her money. I know we are allow to authorize a credit until this ridiculous verification has been processed." The supervisor then proceeds to tell the banker to tell me "There is nothing we can do because the money is no longer in her account, Chase has taken the money, is processing it and will return the money once they prove this was not a fraudulent transaction, otherwise, the money does not belong to her." I HAVE NEVER HEARD ANYTHING SO STUPID IN MY LIFE!! IF IT WAS SUCH A PROBLEM TO OPEN AN ACCOUNT ONLINE WHY WAS MY CHECKINGS ACCOUT APPROVED AND NOT FLAGGED WHEN IT WAS OPEN ONLINE ROUGHLY 4 MONTHS AGO!? HOW IS OPENING A SAVING ACCOUNT AND TRANSFERING MY FUNDS FRAUD?! WHAT RIGHT DOES A FINANCIAL INSTITUTION HAVE TO KEEP MONEY THAT DOES NOT BELONG TO THEM?! I WAS LITERALLY IN THE BANK FOR 2 HOURS POLITELY FIGHTING THIS, IN TEARS UNTIL I COULDN'T ANY MORE! MY 7 YEAR OLD DAUGHTER WAS WITH ME AND WAS IN TEARS AS WELL BECAUSE SHE SAW ME CRYING ASKING IF I WAS GOING TO BE OK, ASKING WHY IS THE BANK KEEPING MONEY THAT DOESN'T BELONG TO THEM, SAYING MOMMY "THIS ISN'T RIGHT BANKS AREN'T SUPPOSE TO STEAL FROM THEIR CUSTOMERS". Today Monday 08/09/2021 all I was told was my money is in a "limbo state" (WHAT IN THE WORLD IS A LIMBO STATE?) and "hopefully" tomorrow Tuesday 08/10/2021 the funds will be bank in my account. Never in my life have I encountered such unprofessionalism, never have I heard of money being take from a customer and never have I heard such nonsense about funds being in a limbo state! Once this problem has been resolved I WILL DEFINETELY CLOSE THESE ACCOUNT AND WILL NEVER DEAL WITH THIS BANK AGAIN. I SUGGEST ANYONE READING CLOSE ANY / EVERY ACCOUNT YOU DO HAVE WITH CHASE AND FIND YOURSELF A BETTER FINANCIAL INSTITUTION WHO'S DEPARTMENTS NOT MATTER WHICH ON YOU NEED ARE OPEN 24/7, ARE PROFESSIONAL AND PROVIDE BETTER CUSTOMER SERVICE THEN WHAT YOU WILL EVER FIND WITH CHASE. TO SIMPLY PRONOUNCE THE NAME OF THIS FINANCIAL INSTITUTION MAKES ME SICK TO MY STOMACH.