Dear Sir / Madam, I am writing to you to raise an issue about: Online shopping The issue that I have experienced was: I would like to suggest online shopping delivery good wrapping material are highly worst for environment making me dont want to shop anymore. Throwing away so much waste cant recycle is painful. It occurred on: 2021-06-09 This meant that Very affected emotionally Improve the wrapping material more eco friendly to increase online shopping. I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully, Yin Zhang