I stayed up just to purchase this limited edition of The Collector (Gold) from Disney Store on Sep 27th. As I was checking the status of the order today, through tracking, it said the item was deliverable and already sent back to sender on Oct 3rd. I was furious. I have ordered from Disney Store before and had no problem with delivery. I sent an email to the Guest Services and both time they have come back saying they will offer a refund and cannot re-send the item. I called the Guest Service to see if I can get more assistance, and they couldn't. The purchase price was $19.99 with tax and shipping comes out to $28.08. The rep (Brent) said what he can do is offer me free shipping the time if I want to make a purchase over the phone. I told him I don't need free shipping as Disney Store often offer free shipping on certain promotion. I told him I really want the item to be ship back to me since it's already sold out. He said he will offer me a refund of $19.99 because they can't offer refund on taxes and shipping. I told him it was not my fault that the package never made it to me. I have to do give me attitude for him to give me the whole refund of $28.08. This is such a horrible service. I know that Disney is a big company and they can probable afford to loose me as a customer and not hurt them financially but that was the worst customer service I have ever experienced.