I returned swimwear originally ordered online to the warehouse, which was the only way to return the items. Two of the tops were sent back to me with a note stating the items must be unworn with original tags intact, which is exactly how the items were returned. When I called Customer Service to inquire why the items were returned I was told the warehouse said two of the three returned tops had deodorant stains. When the items arrived, I could tell by looking at them they would be much too small and did not bother to try them on. A manager told me that once the warehouse makes a decision, it's final. He offered a discount on the tops, which I declined. When I asked to speak to his manager, he said there was no one else to speak with and that my only other option was to send my complaint to nyandccustomerservice.com. I used the form but never received a response. I've submitted issues via the website before but never receive a response. I also made multiple phone calls to Charmaine Clark, [protected], at Corporate Headquarters. Again, no response. I'm persistent and called Customer Service a week later. This representative immediately resolved the issue to my satisfaction. I'm not sure what type of scheme the NY&Co warehouse is engaging in, but it is dishonest to make up a lie in order to keep a customer's money. Customers who order online items that can only be returned to the NY&Co warehouse need to beware and know the company may try to keep their money and leave them with little recourse, especially if they used a NY&Co credit card for their purchase.