Do not order online if you intend to pickup an order from Sams Club. According to Customer Service, if you order on a device other than a phone using their app, you must use Google Chrome, even if you have a browser that had allowed you to order in the past. After placing several orders over the past year, I was unable to place an order for pickup over a two day period recently and kept getting an error message (Please try again later). After several attempts I finally entered a Chat solution with Customer Service who told me I had to use Chrome in order to place an order. Unfortunately on a laptop you cannot download the Sams Club App which was another recommendation from the Customer Service rep. After the frustration of the inability to solve this problem, I feel like Sam's Club has become less helpful over the past year and am questioning whether I want to continue to be a Member .