During the Black Friday sale 2017 I ordered $250 worth of merchandise. The tracking number didn't work properly. When the package came, I found out that Gymboree had charged the shipping to me twice and that the additional charges (which I've never been charged before) were $109. I sent the package back and called Gymboree. FedEx said I would get a return tracking number. I didn't get the number. On their website the package tracking area said there was an error and my package couldn't be tracked. Over the phone they said they would return my money as soon as the merchandise came back, even though they knew I hadn't picked it up because of the post office record. They evaded the issue in e-mails to me that said things like "I can see that you've been able to contact us by phone. This case has been closed, please let us know if you have any other questions." I started a dispute on PayPal and they didn't respond. My bank said if the original charge (when I thought I was getting the merchandise) was correct. They'll still dispute the charge but I'll have additional charges. When I called Gymboree they said I should wait because "it can take up to two billing cycles for your return to be processed, so if you've waited a month and it didn't work please wait another month" at which point I requested their exact location so that I could call the police and report the theft. They continue to evade the issue. They stated that my bank will have to ask for the money back, they won't give it to me. I have called the SFPD (where their head office is located) and reported them for fraud. I would encourage anyone else who has been defrauded by them to do the same. They also post fake positive reviews online trying to make their rating higher on sites like sitejabber where they have 25 5-star reviews with generic robot-generated text and 60 actual reviews (1 star) from irate customers who will never shop there again.