I was told my online order would be ready at 7:28pm. I walk in the door at 7:30pm and walk back out the door at 7:49pm with my food. That's a big time window when I am in a rush to get back home. By the time I got back home my fries were cold. I don't know about you, but I don't like cold fries. I feel my food should have been ready by 7:30pm when I walked through the door. Grab and go is what I was expecting...sit and wait is what I ended up doing! My family was wandering if I was ok because I took so long. I don't see a place for anyone to contact me so here is my email. Thanks [protected]@yahoo.com