I joined for a free 3 day offer. I tried to cancel before 3 days. They billed my credit card instead and stated there was " no 3 day offer." They are constantly offering it. I chatted with 2 agents. No help in cancelling. I asked for a supervisor. He sent me an email stating their rules and regulations and dined the refund. When I sent them screen shots of inappropriate matches, they blamed on the user. I sent a screenshot of another in appropriate match and an article from the Federal Trade Commission which stated they are trying find solutions to sites such as eHarmony. No reply.