Do not waste your time waiting for your records to be pulled up! Once it's done, which takes forever, they offer you the 1.00 5 day trial but when you enter your payment info, they charge you the full 19.93 for a month! They did it 2 days after I signed up. So, I figured it would be no problem to call and immediately cancel, boy was I wrong! I spoke to this little jerk off named elijah who insisted on arguing about every statement I made and was just so rude and condescending! He finally agreed to refund me half of the 19.93. But then I called back because I found the 1.00 offer and he still argued with me about it, basically calling me stupid and irresponsible for not reading the fine print. He said it didn't matter that I found the 1.00 offer (even though I took a pic of it) it had to be in an email.. What??? Everything I said, he had a comment about. I asked him if it's really worth arguing over 9.99? Again, he continued to berate me like I was a complete idiot and told me to read carefully next time. Fyi elijah - I didn't ask for your opinion not do I care at this point after the way you treated a customer! After 2 calls, I finally got my money refunded.. Oh, when I told him my money is important to me and my family.. He said that's not his problem. Isn't he a great asset to persopo? I've never encountered such a rude customer service rep and I hope to never deal with him again. It's a shame that persopo let's someone like that talk to customers like he does, it creates such a horrible first impression. So, be careful if you decide to try them out - you will be talked to like garbage if you have to cancel. What a horrible experience! And all over 19.93.. Seriously?