I ordered new mattresses for myself and my 2 sons on July 18, 2020. I regularly checked the app, the same one I use to shop in the brick and mortar Sam's club thinking there was a delay due to Covid. 1 zinus full mattress was delivered which was supposed to have a metal base with it at the end of August. I never received the full metal base, zinus queen mattress and Serta perfect mattress/ box spring combo. I started contacting Sam's club online in September 2020 I spoke to 17 different employees through email and phone calls some claiming to be management from corporate and back office all had the same accent, most didn't seem to understand english by answering me incorrectly or not at all, they could be very rude at times one guy who claimed to be a manager at corporate was so rude and started shouting at me telling me I did receive my order. I got fed up so I contacted my local Sam's clubs several times trying to find a corporate number they gave me the same number that I called for customer service, the managers at my local Sam's clubs also said that their stores and the online Sam's is 2 separate entities even though I used the app I used to shop online that I used for the shop and go app in the store. The app still shows my items are on the way, I received a portion of a refund after I requested a cancellation, but still have not received my other items or my entire refund. each time I contacted customer service I was told the person I spoke to would take care of the problem most I never heard from again and some didn't understand english very well so I got nowhere with them. I did get a refund for all other items but not my serta matress and box spring