Same problem with me also. My claim number is SR#1391883. I had put an insurance plan for my mobile with one assist protection plan [protected]. I had dropped and the screen got a crack. all other functions including touch was working fine. i had raised a claim for change of screen. They collected extra money for that also and had to followup daily for the delivery of the serviced handset. it took more than a month for them to return the repaired handset. I was delivered the mobile on 23rd June, 2016. It was completely not working. The following were the issues which were not present when I gave the mobile for change of screen. the phone was in perfect working condition when I gave it initially except for the broken glass. Now the following are not happening. Sim cards both slots are not working. Battery s draining quickly without usage. Wifi s not working. Phone is rebooting very often in idle mode, phone s getting switched off when any application is opened. Immediately had complained to them both by phone and mail and repickup was initiated on 24th June 2016. til now it has not been picked up back. inspite on literally hundred calls i had made and hundred mails i have sent. This is completely unacceptable. my membership id is [protected] and my Relationship No : 685515. Warm Regards, Subha Dineshbabu.