Called to speak about a claim. Was placed on hold, I was literally holding for over an hour, and then someone picked up then hung up. Again I have been on hold for over an hour...going on two. Have two phones going just in case, but no....I have been on hold for close to two hours! I know much is going on, but hire more people. User's recommendation: Open phone lines for longer periods of time. Offer overtime if you are short handed.