17 Jul, 2021 → by ClaimboUser137188
On-going refrigerator repair problems
1
May 25th called for service request on LG refrigerator. Display panel and ice maker were inoperable - therefore food was spoiling and we could not set temperature. Display panel was taken away to be rebuilt by AHS for 2 weeks (unsatisfactory refrigeration during this time). After replacing panel and ice maker they still did not work. Then repairman replaced a computer board at back of fridge and still nothing worked! He left and I heard nothing else until I contacted AHS. They assigned another repair company who were no-shows . Finally they sent a 3rd contractor who asked me "what was wrong"! He looked around a bit and left too. I heard nothing from them or AHS. SoI have been calling 3/4 times a day to AHS for the past 4 days without success. I have been left hanging on phone for hours - cut off - told lies and have now contacted BBB to get help as well as yourselves. I am an officialhealthcare provider with a handicapped/disabled daughter in the house with inadequate refrigeration and no way of contacting AHS to get a reasonable resolution. At th time of writing I have also mailed out 2 letters to the CEO of AHS for all the good it will do. If I am not contacted with a reasonable resolve then I will be forced to seek help at Small Claims Court. My contract Number is [protected]. Thank you. Judith Karim