My wife and I booked a cruise for the Caribbean, departing 30th November under BOOKING 2WCNWL. At the end of June we booked a back to back Eastern Med Rome to Athens to Barcelona cruise sailing 28th May 2022 under BOOKING 2M6R5W. We are Platinum Cardholders demonstrating that we are regular passengers. We always cruise with family from the USA, Dr Michael Jefferies and Mrs Mary Ann Jefferies, and they are booked on these same cruises. Their latest booking for May 2022 was confirmed a day or so after our own. On 1st July 2021 we received an e-mail announcing an On-Board Credit incentive and, upon checking our booking found that we did not qualify as we booked a couple of days or so before the arrival of this e-mail. Understandably, we were quite disappointed as we would have enjoyed these benefits which can make a difference to the whole cruising experience. To our surprise, however, our family in the USA enjoyed this On-Board Credit for each of the back to back cruises despite booking on 29th June. We are sure the decision to offer these incentives was taken well in advance of 1st July and our booking was accepted by Princess Cruises in the full knowledge that we would miss out. We not making any complaint at all about the representative who made our booking, indeed, she made it an extremely smooth transaction - in fact, a touch better than excellent. It does seem though, that Princess Cruises appears to discriminate between the US bookings and those in the UK and we respectfully ask that this misjudgement is corrected. No doubt, those making such decision would feel the same if in our position. To rub salt into the wound, on the next day we received another e-mail and this one was advising us that our Platinum Benefits were changing. Previously we would each have enjoyed free wifi minutes but now we have to buy the new service albeit at half-price! So this is a retrospective change after making the booking but On-Board Credits are not. Without doubt there needs to be consistency and fairness delivered to all passengers as they are more likely to return rather than choose an alternative cruise line. We hope the delivery of fairness prevails. Sincerely, Dennis & Wendy Allum, Leicester [protected]@btinternet.com